Transform your process using Intelligent Automation

UIPath Partners

oracle gold partner icon

With offices in Malaysia, Singapore, San Francisco Bay Area and India, Symprio helps companies ready, implement and run their robotics automation projects. By incorporating AI technologies we help companies achieve true cognitive process automation.

Our experienced team of RPA certified process, IT experts and developers acan help get your organization ready for automating your back office processes to achieve higher accuracy, speed and reduced manual efforts in processing transactions, capture intelligence and with artificial intelligence enable simple decision making

Process Automation & RPA​

Symprio is a leading consulting & development company focused on automation. We believe that by combining the technologies of Robotics Process Automation (RPA), Artificial Intelligence (AI/Machine Learning) and Chatbot technology, we can achieve unprecedented levels of automation.

With offices in Singapore, Malaysia, India as well as San Jose, California, our international team can help your organization implement cutting edge robotic process automation and Artificial Intelligence.

Over the last 20-30 years, caused by the ease of internet access and the global transfer of information, many back office and customer service operations have moved to offshore locations.

The next revolution will be process automation. Processes once thought to be impossible to automate are now getting automated, and those organizations who effectively take advantage of these new technologies will improve their customer experiences and reduce costs and inefficiencies.

ai_bot

Gartner estimates that by 2020 automation and artificial intelligence will reduce employee requirements in shared service centers by 65%. By leveraging AI/ML (Machine Learning), coupled with RPA tools, we are able to build additional intelligence and decision-making capabilities to trigger automated flows.

Symprio has extensive experience with both Artificial Intelligence and Robotics Process Automation projects and tools such as UIPath, BluePrism and Workfusion and are ready to help your organization automate processes to reduce cost, improve speed, and enhance customer experience.

ai_bot

"Automation technologies will have an economic impact globally of between $5.2 and $6.7 trillion by 2025"

What is Robotics Process Automation?

The overall scope where Robotics Process Automation can be used is incredibly broad. Both private and government organizations in process areas such as Customer Service, IT, Finance & Accounting, Sales and Marketing can take advantage of RPA to automate processes.

In particular, enterprises with a large number of manual processes, coupled with legacy applications which are not integrated, provide the best opportunities for automation using RPA.

By integrating RPA with chatbots, we add the additional capability to follow up and interact with customers or other people within the organization for clarifications or approvals.

UiPath is the recognized leader in Robotic Process Automation and provides a complete suite of Robotics Automation software.

Designing the automation using UIPath Studio either visually, or through recorders to automate new processes, can be done quickly and without complicated coding.

You are able to manage and scale your virtual workforce, coupling the robots using UIPath Orchestrator.

ai_bot

Sumitomo Mitsui Financial Group​

"Over 400,000 hours of annualized savings across 200 operations have been achieved."

Leveraging UIPath’s RPA platform across many different processes and transactions across the company. Unattended bots working 24/7 supporting high volume transactions not requiring any human touch.​

1 million hours of effort is expected to be saved annually performed by a virtual workforce equivalent to the workforce of 1500 people at the end of the 3 year program.

RPA Project & Change Management

RPA projects are different than traditional large IT projects such as ERP and CRM, which often takes months—or even years—to fully deliver. Additionally, they are not one large project, but rather a collection of many mini-projects,some of which can be delivered within a few weeks and continue to deliver in small increments.

Governance & Project Execution

As with any enterprise-wide program, RPA projects can have significant impact on how people work, where people change from working on simple data entry jobs, to be able to focus on higher value added activities. Like any project which automates processes, there will be resistance and fear within the organization and it is critical for the success of the project to have support. It’s also critical that the changes required in the organization are properly managed.

Robotics Process Automation projects require senior leadership sponsorship and support to make them successful. The leadership should approve and help prioritize target processes, as well as help the project team remove resistance which can often be seen in these types of projects. It is also important to continue to evaluate the results to ensure that business value is achieved. As with most technology-enabled business projects, and RPA in particular, it is likely to result in impact to business users and processes. With RPA, in particular, it is important to communicate up front in terms about what it is and what it is not, to avoid users “being stricken by fear that the bots are taking over”. RPA will normally remove mundane tasks and shift people to more value added jobs which may result in training and other changes for the organization. RPA projects are organized a bit differently than the typical Design/Test/Build IT project, in that it is more of a portfolio of mini-projects which need to be managed, prioritized, deployed and refined in small increments impacting a fairly large number of user groups within an organization.

We have a standardized set of templates and processes we follow to help identify opportunities, prioritize tasks and manage outcomes. One of the goals for the project is to enable the organization to continue to automate processes on their own, with less and less help from the project team.

Artificial Intelligence with RPA

A bit of intelligence can go a long way

Robotics Process Automation in its current form primarily follows relatively mechanical processes,where the message may fail if it is slightly different than expected..

By adding AI/Machine Learning capabilities, the robots can call to make an interpretation--for example, in response to a human message or request--and then launch specific processes to the robot based on such an interpretation.

This opens up a whole new set of opportunities for the robot to start performing tasks, including such things as:

ai_bot
  • Interpret intent from human written messages and subsequently launch robotic processes ​
  • Extract Entities from text such as Order Number or Customer Number etc. which can be used subsequently by the RPA process. Here is an example using Wit.AI from Facebook:

Communicate with the robot directly

Chatbots together with RPA adds another dimension of automation possibilities

Organizations are adding internal chatbots at a rapid pace to solve and speed up processes involving humans.​

For example, instead of emailing your HR representative for your vacation balance, you simply chat with the HR chatbot, getting your answer instantly.

This saves time, frees up your other employees to focus on more important tasks, , and enables the end user to quickly move forward as well.

The Symprio chatbot team helps organizations design, build and train AI-enabled chatbots for both internal enterprise use, as well as customer facing chatbots.

The combination of chatbots and RPA robots can be symbiotic: they can benefit each other and work together to solve and automate problems:

  • An AI chatbot gets a request from an end user (i.e. vacation balance). The chatbot then triggers an RPA robot to retrieve data from the HR system and respond back to the chatbot, who then responds back to the end user, avoiding having to build any direct API-based integration from the chatbot to the HR system.

  • An RPA robot processes an invoice and is unable to determine which charge account to use and then chats with an AI chatbot who can respond back with the correct charge account to use. The RPA robot can then proceed with the work.

Talk to us to learn more about how chatbots and RPA Robots can work together.

Insights

No insights available