4 posts tagged with "#Chatbot"

    Chatbot Analytics

    To improve chatbot accuracy, customer experience, and the ability for the chatbot to absorb more of the collaboration currently done by people, chatbot analytics is critical. There are a number of platforms…

    How does a chatbot works and channel selection

    According to Gartner Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than…

    Top 10 strategies to create a successful Chatbot

    Chatbots can be effective and cost effective mechanism to communicate with potential or actual customers in real time. Customers are more and more expecting immediate responses and if you are unable to provide…

    Online AI Chatbot Conversational Design Principles

    The most important aspects in designing an engaging AI chatbot is to use effective language and design an effective flow that helps the end customer get the answers they’re looking for or drive them to the goal…

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