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Oracle Transformation Services​

With offices or close partnerships in Singapore, Malaysia, India, Thailand, Vietnam, Philippines, Indonesia, Australia as well as San Jose, California, our team can help you with all functional and technical aspects to help transform your business to run more effectively and comply with local regulations and business practices.

Our team of consultants bring years of business expertise and extensive experience in South East Asia to help you with implementing, roll-outs or upgrades of Oracle ERP and Oracle Fusion.

By combining a mix of consultants with both business and technical backgrounds, backed by senior leadership with experience from large global implementations with 20+ years of experience, we are ready to help organizations improve, standardize, and follow better processes—resulting in improved partner experiences and cost.

Data Center Procurement Planning​

Streamlined procurement planning for multi-billion dollar Data Center asset acquisition by reducing approvals and with effective change management for engineering & price changes. Enabled full end to end PO changes and logical audit for data center assets with serial control.

Oracle Fusion – HCM Cloud Applications


  • Cloud based Human Capital Management
  • 2018 Gartner Leader in Mid/Large size Human Capital Management
  • Comprehensive solution including HR, payroll, talent management and analytics

Contact us for more details on how we can help with your Fusion HCM implementation.


Singapore | Malaysia | USA | India

Asia Experience

Successfully implementing Oracle ERP or Cloud in Asia requires a unique blend of business and application understanding, knowledge of required localizations and business practices, as well as strong negotiation skills to transform business processes into globally leading practices.

Symprio’s team led the project for Amway rolling out in Asia to standardize and improve processes using Oracle R12 for Supply Chain and Finance to all their subsidiaries in Asia impacting more than 5000 business users.​

Oracle implemented in Philippines, Malaysia, Singapore, Brunei, Korea, Japan, Indonesia, Thailand, Vietnam, Australia and New Zealand.​

A refreshing approach to Oracle Application Support

We do not believe in the traditional application support model of creating revenue by avoiding reducing tickets. In addition to Oracle application technical and functional knowledge we focus on working with clients in a model where we work together to improve the performance of support through monitoring, automation, getting users self reliant and prevention.


Proactive Support Model

Reducing user raised tickets through

  • Find & correct issues before end users finds them
  • Automate support processes where possible
  • Help end users be able to solve the problem by themselves
  • Look for preventative measures to avoid the same issue next time

ITIL Service Strategy

Symprio is experienced with providing Application Support following the ITIL Service Strategy to quickly resolve and continue to improve the customer experience.

Whether onsite, nearshore or offshore support model we can help from these locations:

  • Kuala Lumpur, Malaysia
  • Johor Bahru, Malaysia
  • Singapore
  • Bangalore, India
  • San Jose, California
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From our office in Johor Bahru we can support Singapore Oracle and Fusion customers with Consulting, Application Support and Technical Services.

Detection & Automated Monitoring

By automatically detecting issues within business applications to initiate problem solving before they become a business problem.

By proactive monitoring the business processes will run faster and business users will have a better overall experience resulting in real business value.

We will work with you to identify critical business processes and key areas where challenges historically have been to implement a automated proactive monitoring the overall health of Oracle transactions.

  • Integration errors
  • Transaction errors
  • Delayed transactions
  • Concurrent Request monitoring
  • Transaction Holds
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Support Automation

With either automated detected issues or issues raised by business users we aim to automated as many of common problems or user mistakes to speed up the resolution while minimizing the effort by the Application Support team.

We view this as a continuous process and will continue to analyze tickets to identify, qualify and solution support automation opportunities.

Symprio is in a unique position where we are focused on Oracle ERP while also working on Artificial Intelligence, Chatbots and RPA (Robotics Process Automation) projects.

  • Enterprise Support Chatbots
  • Robotics Process Automation
  • Automated root cause analysis

Artificial Intelligence for Level 1 Support

Using Artificial Intelligence to assess newly logged tickets and routing tickets to the correct team within minutes to reduce the wait times for customers for resolution.

Self help & continued Training

Tickets are often created due to the fact that the user was unaware of the process or what to do particularly in complex applications like Oracle ERP.

By creating and continuously add to the Knowledge Base of Training guides, videos or cheat sheets coupled with communication to improve the knowledge and understanding of business and application processes among the end user community.

A strong Knowledge Base referenceable by the users to gain a better understanding of Oracle R12 or Cloud as part of a day-to-day continued improvement of knowledge by the user community.

Every ticket raised caused by user understanding is evaluated against the Knowledge Base and provided to the user for future reference as well as a first attempt to have the end user resolve the issue themselves.

By evaluating user-caused tickets a communication strategy is defined to share this with the rest of the user community to improve awareness.

User Guides / Cheat sheets

User Guides / Cheat sheets

Communication

Prevention & Incremental Improvements

Continuous hardening

By carefully categorizing tickets the Support team will identify smaller improvements for repeat issues to either prevent or auto-correct transactions.

Symprio Internal Knowledge Network

All Symprio Oracle Application Support team members have access to an extensive team of senior Oracle functional and technical experts which are reachable and encouraged to help with solve specific client challenges. Our team leverages Workplace By Facebook for quick collaboration and inputs with the rest of the Symprio Oracle team.

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We institute a quarterly peer review of client ticket history by other Symprio Oracle consultants to identify opportunities to further harden reliability of the Oracle processes.

Technical Services

9-Week Oracle ERP re-implementation​

Symprio’s team of functional and technical consultants reimplemented Oracle with full manufacturing, supply chain and financials for Singapore and Malaysia entities.​

Due to statutory changes the implementation had to be done within a very stringent timeline. Following an extreme agile approach, we designed, built, tested and deployed 25+ conversions and re-implemented 14 modules in to Production in 9 weeks.

Chatbots with Oracle

As in the consumer world, people within organizations increasingly use chat-based applications as part of their daily work. The primary chat platforms used by organizations such as Workplace by Facebook or Skype for Business can now be integrated with Oracle R12 or Cloud to speed up and simplify processes for end users for: approvals, status requests, simple transactions as well as keeping stakeholders informed on the progress of their transactions.

Symprio’s Automation Platform can quickly integrate your Oracle processes with the corporate messaging platform you prefer. Our combined experience with Oracle, combined with our team’s focus on chatbots and Artificial Intelligence, can help get your internal chatbots integrated with Oracle.

Robotics Process Automation with Oracle

Robotics Process Automation can automate many of your standardized Oracle processes, which reduces overall effort and speeds up transaction processing. Symprio recently focused automation on eBusiness Suite R12 processes which has presented some key challenges, due to the Java applets which most Oracle R12 forms run in.

Our approach for solving the challenges with Oracle R12 RPA automation combines Artificial Intelligence, combined with standard RPA tools, to orchestrate processes able to detect problems or errors to enable the process to be a fully unattended and error handled automated processes.

Incorta supercharged analytics for Oracle eBusiness Suite

Incorta is a completely new technology approach to large scale analytics which removes the traditional challenges of analytics such as costly and time-consuming ETL development, performance challenges caused by complex data joins, coupled with a quick ability to add data sources and design near real-time dashboards.

  • Ultra-fast near real time analytics​
  • Pre-built dashboard for Oracle Applications​
  • Fast implementations (no ETL)​
  • Easy to build dashboards​
  • Integrates with many databases and applications​

Talk to us to learn why companies like Shutterfly, Facebook and other Fortune 500 companies are transitioning their analytics from traditional tools to this new technology

Traditional analytics tools require costly and time-consuming ETL maintenance, are typically slow to execute (minutes), and are hardware intensive. Incorta is built using Big Data technologies and through its Direct Data Mapping technology solves the performance issues caused by complex structured relational

See why some of these leading companies are changing to gain better insight in real time:​

Insights

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